Privacy Policy

1. Overview

LeadPulse Technologies Private Limited (“LeadPulse”, “we”, “us”, or “our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our AI call center platform and related services (collectively, the “Services").

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and company details provided when you book a demo, fill out a form, or contact us.
• Business Information: Industry, company size, and use-case details to tailor our platform recommendations.
• Usage Data: IP address, browser type, device information, pages visited, time spent, and referring URLs via cookies and analytics tools.
• Customer Data: If you use our Services, we process call recordings, transcripts, lead lists, and CRM data you or your end-users provide solely to deliver the Services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Services;
• Respond to your inquiries and schedule demos;
• Send administrative and marketing communications (you may opt out of marketing emails anytime);
• Monitor and analyze usage trends and performance;
• Ensure security, prevent fraud, and comply with legal obligations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to recognize your browser, capture usage analytics, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

5. Data Sharing & Subprocessors

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting (AWS India / Cloudflare), analytics, CRM, and communication tools under strict contractual obligations;
• Legal Authorities: When required by Indian law, court order, or to protect our rights and safety;
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality safeguards.

6. Data Storage & Security

Your data is stored on cloud servers with encryption in transit (TLS 1.2+) and at rest. While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We retain personal information only as long as necessary for the purposes described or as required by law.

7. Your Rights (India)

Under the Information Technology Act, 2000 and associated rules, Indian residents have the right to:

• Access and review the personal information we hold about you;
• Request correction of inaccurate or outdated data;
• Withdraw consent for certain processing (where applicable);
• Request deletion of personal data, subject to legal retention requirements.

To exercise these rights, contact us at privacy@getleadpulse.in.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Services after changes constitutes acceptance.

10. Contact Us

For questions or concerns about this Privacy Policy, reach us at:
Email: privacy@getleadpulse.in
Address: LeadPulse Technologies Private Limited, India